no-3

Digital transformation in administrative reform at a higher education institution: a case study of Vinh University

Authors:
Tran Thuy Nga Thi, Pham Quynh Nga Thi
Pages:
0
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13
Position:
6/6
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6
This study evaluates the current state of digital transformation in administrative reform at Vinh University during the 2020-2025 period based on five pillars: institutions and governance, administrative processes, data and interoperability, technological infrastructure and platforms, and service outcomes. Based on this assessment, the study proposes solutions for the 2026-2030 period. The case study, combined with secondary document analysis, shows that institutional frameworks and technological capacity have been strengthened, notably through regulations on information technology system management, regulations on electronic document management, a Digital University System with 18 modules, and digital signatures for all university officials and employees. However, publicly available evidence regarding processing times, end-to-end digital procedures, paperless records, data reuse, and user satisfaction remains limited. The study proposes process redesign, a digital one-stop service...
This study evaluates the current state of digital transformation in administrative reform at Vinh University during the 2020-2025 period based on five pillars: institutions and governance, administrative processes, data and interoperability, technological infrastructure and platforms, and service outcomes. Based on this assessment, the study proposes solutions for the 2026-2030 period. The case study, combined with secondary document analysis, shows that institutional frameworks and technological capacity have been strengthened, notably through regulations on information technology system management, regulations on electronic document management, a Digital University System with 18 modules, and digital signatures for all university officials and employees. However, publicly available evidence regarding processing times, end-to-end digital procedures, paperless records, data reuse, and user satisfaction remains limited. The study proposes process redesign, a digital one-stop service model, integrated data governance, outcome-based key performance indicators (KPIs), digital capacity development, and data security measures. The five-pillar framework is proposed as an analytical framework and requires further validation through operational data, user surveys, and multi-university studies.
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Vinh University journal of science

Tạp chí khoa học Trường Đại học Vinh

ISSN: 1859 - 2228

Governing body: Vinh University

  • Address: 182 Le Duan - Vinh City - Nghe An province
  • Phone: (+84) 238.3855.452 - Fax: (+84) 238.3855.269
  • Email: vinhuni@vinhuni.edu.vn
  • Website: https://vinhuni.edu.vn

 

License: 163/GP-BTTTT issued by the Minister of Information and Communications on May 10, 2023

Open Access License: Creative Commons CC BY NC 4.0

 

CONTACT

Editor-in-Chief: Assoc. Prof., Dr. Tran Ba Tien
Email: tientb@vinhuni.edu.vn

Deputy editor-in-chief: Assoc. Prof., Dr. Phan Van Tien
Email: vantienkxd@vinhuni.edu.vn

Sub-Editor: Dr. Do Mai Trang
Email: domaitrang@vinhuni.edu.vn

Editorial assistant: Msc. Le Tuan Dung, Msc. Phan The Hoa, Msc. Pham Thi Quynh Nga, Msc. Tran Thi Thai

  • Address: 4th Floor, Executive Building, No. 182, Le Duan street, Vinh city, Nghe An province.
  • Phone: (+84) 238-385-6700 | Hotline: (+84) 97-385-6700
  • Email: editors@vujs.vn
  • Website: https://vujs.vn

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