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Developing a product rating prediction model based on customer text feedback using machine learning algorithms

This study focuses on predicting product rating scores from customer text feedback. This task combines the challenges of natural language processing (NLP) with the class imbalance phenomenon commonly...

Author: Ha Dien Thi Hong

Keyword: Product rating prediction customer text feedback natural language processing (NLP) machine learning models model performance evaluation

Vinh University journal of science

Tạp chí khoa học Trường Đại học Vinh

ISSN: 1859 - 2228

Governing body: Vinh University

  • Address: 182 Le Duan - Vinh City - Nghe An province
  • Phone: (+84) 238.3855.452 - Fax: (+84) 238.3855.269
  • Email: vinhuni@vinhuni.edu.vn
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License: 163/GP-BTTTT issued by the Minister of Information and Communications on May 10, 2023

Open Access License: Creative Commons CC BY NC 4.0

 

CONTACT

Editor-in-Chief: Assoc. Prof., Dr. Tran Ba Tien
Email: tientb@vinhuni.edu.vn

Deputy editor-in-chief: Assoc. Prof., Dr. Phan Van Tien
Email: vantienkxd@vinhuni.edu.vn

Sub-Editor: Dr. Do Mai Trang
Email: domaitrang@vinhuni.edu.vn

Editorial assistant: Msc. Le Tuan Dung, Msc. Phan The Hoa, Msc. Pham Thi Quynh Nga, Msc. Tran Thi Thai

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